In my last blog on Wednesday, one of my moans was about the lack of service from the Nationwide, and I ranted about my phone call on the previous day (13th) which ended up with the lovely lady I was speaking to saying she would get it sorted out, but I would have a further 7-10 days before my transaction (closure of account and cheque for the closing balance) would be processed.
Today I received two letters, first contained a statement, showing a closing balance of £00.00, the second, was a stock letter, undated, with a cheque. Cheque dated 13th!!!
So the Nationwide do have some staff who can be pleasant and efficient, such a pity they are not in my branch!
That has made my day.